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Rebate Frequently Asked Questions
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bullet Help, I lost my receipt! Now how do I get my rebate?
bullet If I’m asked to send the original "UPC", what does that mean?
bullet If I’m asked to send the original "Proof of Purchase Tab", what does that mean?
bullet If I’m asked to send in "Proof of Previous Ownership", what does that mean?
bullet I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
bullet How do I check the status of my rebate?
bullet I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
bullet I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
bullet How long do I have to resubmit my rebate?
bullet If I complete the online submission, why do I still have to mail in the form and required information?
bullet I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
bullet The product that I purchased has two rebates. The Manufacturer offers one and one is offered by the store at which I bought the product. May I submit copies of the receipt and UPC code?
bullet Why does it take up to 8 weeks to process rebates?
bullet What if I buy other Norton products throughout the year? Is there a limit to how many Symantec rebates can I qualify for?

 

 

Help, I lost my receipt! Now how do I get my rebate?
Not to worry. We‘ve come a long way from the days of handwritten receipts and carbon copies! Most stores can reprint you a receipt, especially if you paid with a credit card and know the exact date of your purchase.
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If I’m asked to send the original "UPC", what does that mean?
This means you need to send the original product barcode found on the bottom of the box.
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If I‘m asked to send the original “Proof of Purchase Tab", what does that mean?
This means you need to send the Proof of Purchase Tab, which is one of the small flaps located directly underneath the box top found on the product you purchased. Please DO NOT send in UPC. If you are unsure, call the customer service number on your rebate form.
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If I‘m asked to send in “Proof of Previous Ownership", what does that mean?
This means you need to send confirmation that you owned a specific product that is required to qualify for an Upgrade Rebate. Previous ownership is confirmed by submitting one of the following: your previous product’s original CD, diskette 1, title page of manual, or your confirmation e-mail from your previous download purchase. Please be advised that any pre-installed or supplied by manufacturer (OEM) versions do not qualify.
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I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
Promotions such as rebates are carefully planned for very specific timeframes. If the postmark date has passed for your rebate, unfortunately you will not qualify. Please be sure to send in for your rebate right away in the future.
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How do I check on the status of my rebate?
Checking the status of your rebate is easy. You can check the status of your rebates by simply clicking on "Track Your Rebate" and completing the requested information. If you prefer to call to get the status of your rebate, you may utilize our automated voice response service to quickly get the status of your submission. The utilize this service, simply dial the toll-free number provided on your rebate form.
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I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
Qualifying purchases made online should have been accompanied by a packing slip. For these purchases, the packing slip may be used as the receipt.
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I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
If you are invalid due to missing information such as original UPC or other proof of purchase, you may submit the missing information to:

Symantec Rebate Program
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number and tracking number.
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How long do I have to resubmit my rebate?
If you receive an e-mail or postcard stating that your rebate is invalid we encourage you to resubmit with the correct information within 30 days of the e-mail send date or postcard mail date. Please resubmit to the following address:


Symantec Rebate Program
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number, promotion name and tracking number.
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If I complete the online submission, why do I still have to mail in the form and required information?
By completing the online submission process, your rebate can be expedited through the process once we receive the paperwork. This also ensures that all information required to validate your rebate is accurately captured. You still must mail in the rebate form and all supporting documentation to validate your claim to ensure that the correct product was purchased during the promotional period.
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I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
Individual rebates are good for one per person per household or organization.
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The product that I purchased has two rebates. The Manufacturer offers one and one is offered by the store at which I bought the product. May I submit copies of the receipt and UPC code?
When there are multiple rebates available for the same product, many times the store rebate will accept a copy of the purchase and product information. If the store does not accept a copy of the purchase and product information, the store will most likely print out two rebate coupons or receipts for submitting both rebates. For the specific rules of the promotions, you should refer to the promotion details on the rebate form or website.
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Why does it take up to 8 weeks to process rebates?
We handle millions of rebates; each request is handled separately. This level of individual attention is why it can take up to 8 weeks to process a rebate.
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What if I buy other Norton products throughout the year? Is there a limit to how many Symantec rebates can I qualify for?
Symantec limits the amount of rebate requests across all Norton rebate promotions that are submitted per household or organization in a year to $250.
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